Return and Refund Policy

Last updated: Sep 20, 2022

Thank you for shopping at www.shopaveconcept.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ave Concept LLC. P.O BOX #222. 6619 S Dixie highway, Miami, Florida 33143
• Service refers to the Website.
• Website refers to Ave Concept, accessible from www.shopaveconcept.com
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order before shipping by contacting our customer service team.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@shopaveconcept.com

We will reimburse You no later than 14 days from the day on which You canceled the order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

You have 10 days from the date tracking shows your order was delivered to you.

Returned Items will be available only for Exchange. Refunds will NOT be provided. Original shipping cost paid by the customer will NOT be refunded.

The items must be in good condition and with tags.

If you receive a damaged item please leave the item in its original packaging, contact us within 48 hours at info@shopaveconcept.com and we will email you return instructions.

Before returning your item please email us to info@shopaveconcept.com

Once the item is/are received at our warehouse and the team checks its condition we will process your refund. This won’t take longer than 30 days since return is initiated

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

Please ship the return item(s) to: 6619 South Dixie Highway #222, Miami Fl, 33143

A tracking number must be provided to info@shopaveconcept.com

Ave Concept is not responsible for lost, stolen, damaged, mishandled packages. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

All shipping charges are the costumer's responsibility.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@shopaveconcept.com